Shipping & Returns

Shipping & Returns

Company Policies

Shipping Policy

Apex Vinyl Fence ships throughout the United States. Shipping costs and lead times vary depending on order size, product type, and your location. Contact us directly for a shipping quote on your specific order.

Stock items (White & Tan) typically ship within 3–5 business days. Special order colors (Khaki & Gray) require additional lead time — contact us for current availability and estimated ship dates.

Large orders may ship via freight carrier on pallets. We will coordinate freight details with you prior to shipment. It is your responsibility to inspect all shipments upon delivery and note any damage on the carrier’s bill of lading before signing.

Return Policy

Due to the custom and bulk nature of vinyl fencing, all fence product sales are considered final. We are unable to accept returns on fence panels, posts, gates, or any material that has been cut or customized.

Non-returnable items include: fence panels, posts, gates, custom-cut profiles, and any made-to-order products.

We will consider returns on accessories only, provided they are unused and in their original, unopened packaging. Eligible accessories include:

  • Vinyl post caps
  • Gate hardware
  • Gate inserts
  • Post covers / post towers
  • Unopened glue (factory sealed)

How to Request a Return

If you believe your purchase qualifies for a return, please follow these steps:

  1. Contact us first — call (208) 987-7179 or email sales@apexvinyl.com with your order number and a description of the items you wish to return. Returns will not be accepted without prior authorization.
  2. Ship or drop off the items — once your return is authorized, bring items to our warehouse or ship them prepaid to: Apex Vinyl Fence — Attn: Returns 3813 E 37 N Unit 2 Rigby, ID 83442
  3. Credit issued — once we receive and inspect the returned items, a credit will be applied to your account or original payment method. Please allow several business days for your financial institution to process the credit.

Please note: Return shipping costs are the responsibility of the customer unless the return is due to an error on our part or a defective product.

Damaged or Defective Items

If your order arrives damaged or contains a defective product, please contact us within 5 business days of delivery. We will work with you to resolve the issue as quickly as possible — whether that means a replacement, credit, or other solution.

Please save all original packaging and take photos of any damage before contacting us, as this helps us process your claim efficiently.

Questions?

Our team is happy to help with any shipping or return questions. 📞 (208) 987-7179 | 💬 Text Us | ✉ sales@apexvinyl.com 3813 E 37 N Unit 2 · Rigby, ID 83442 Office: Mon–Thu 8am–4pm · Fri 8am–2pm MT